Do you consider yourself a "returner"?
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Yes:
34%
Probably not. Returning things makes me uncomfortable:
43%
Definitely not. If I can't keep it forever, I won't buy it:
23%
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Have you ever gotten buyer's remorse?
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Yes, often:
10%
Occasionally:
77%
No:
13%
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Have you ever attempted to return something and were denied your return?
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Yes, and it was unfair and against the return policy to deny me:
20%
Yes, but only because the item was visibly used/worn:
4%
No:
76%
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Are you more likely to shop at a place with a clearly stated, generous return policy?
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General Motors has a 60-day return policy for its new cars. Does that make you more apt to buy a GM car?
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Yes:
3%
Yes, if I were looking for a new car:
27%
No:
70%
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Do you think that it is generally easier to return an item at a locally owned store or at a national chain store?
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It is generally easier at a locally owned store:
11%
It is generally easier at a national chain store:
43%
They are about the same:
46%
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Which of the following choices best describes your own ethic about returning things you have bought?
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If the item is in perfect condition, with tags attached, with the receipt, within a few days of purchase:
69%
If the item is in OK condition, with tags present but not attached, within a few months of purchase:
10%
If the item was only used/worn a few times, receipt is lost, but tags are present, and it has been within a year:
2%
If the item breaks at any time:
12%
It depends on the retailer. I've heard you can return anything to a Nordstrom!:
7%
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When you return an item, which of the following do you most prefer to receive?
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A replacement:
17%
Something different:
3%
Store credit:
9%
Cash back:
13%
Credit to my debit or credit card:
58%
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Which of the following items would you absolutely never return? (Check all that apply)
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Clothing, new:
3%
Clothing, worn:
72%
Electronics:
1%
Food, nonperishable:
27%
Food, perishable:
51%
Makeup or personal care items:
44%
Jewelry:
10%
Intimates:
53%
Cars:
16%
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What is the least expensive item you would take the trouble to return?
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Less than a dollar:
6%
$1 to $4.99:
30%
$5 to $9.99:
26%
$10 to $19.99:
26%
$20 to $49.99:
8%
$50 to $99.99:
2%
$100 or higher:
3%
|
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When was the last time you sent back a meal or a beverage in a restaurant?
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Today:
1%
Past week:
2%
Past month:
7%
Past year:
19%
Not very recently:
51%
Never:
21%
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What kind of "returnee" are you?
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Strict policy: I nag my friends and family about borrowed items until they bring them back.:
15%
Loose policy: I usually forget about items people borrow from me:
71%
No returns: I do not lend things to people:
13%
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Which of the following things would you most like to return to where we got them?
|
The "wave" at baseball games:
9%
Robocalls:
41%
Extended parking meter hours in Grand Center:
20%
Casino gambling in Missouri:
12%
The leaves in my yard:
18%
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Have you ever voted in a recall election?
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Yes:
18%
No:
56%
No, but I have wanted to:
26%
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