Who do you trust most to provide the following services, a municipal government, a state-chartered government agency, or a contracted private company?
|
Sewage treatment
Municipal 52%
Chartered 30%
Private 18% |
Drinking water treatment and delivery
Municipal 64%
Chartered 19%
Private 17% |
Social services
Municipal 51%
Chartered 31%
Private 18%
| Courts system
Municipal 74%
Chartered 24%
Private 2% |
Parks maintenance
Municipal 75%
Chartered 13%
Private 12% | Public transit
Municipal 35%
Chartered 41%
Private 25% |
Jail operations
Municipal 62%
Chartered 26%
Private 12% |
Road repairs and maintenance
Municipal 62%
Chartered 25%
Private 13% |
Garbage and recycling
Municipal 64%
Chartered 5%
Private 31% |
Recreation centers and pools
Municipal 62%
Chartered 10%
Private 28% |
Electricity generation and distribution
Municipal 21%
Chartered 26%
Private 54% | Natural gas distribution
Municipal 21%
Chartered 26%
Private 53% |
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Which of the following qualities is the most important to you in the delivery of municipal services?
|
Efficiency:
31%
Fairness:
7%
Effectiveness:
39%
I don't really care, as long as the things important to me get taken care of:
24%
|
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Using the same letter grades that your teachers likely used in grade school, what grade would you give the department, agency, or company that provides the following services where you live?
|
Sewage treatment
A 26%
B 39%
C 22%
D 6%
F 2%
I 5% |
Drinking water treatment and delivery
A 73%
B 19%
C 4%
D 0%
F 1%
I 3% |
Social services
A 7%
B 27%
C 42%
D 13%
F 5%
I 6% |
Courts system
A 9%
B 39%
C 37%
D 11%
F 3%
I 1% |
Parks maintenance
A 25%
B 47%
C 19%
D 6%
F 3%
I 0% |
Public transit
A 8%
B 22%
C 37%
D 18%
F 11%
I 4% |
Jail operations
A 8%
B 31%
C 35%
D 9%
F 3%
I 15% |
Road repairs and maintenance
A 9%
B 34%
C 37%
D 14%
F 4%
I 1% |
Garbage and recycling
A 29%
B 45%
C 15%
D 8%
F 2%
I 1% |
Recreation centers and pools
A 11%
B 38%
C 23%
D 14%
F 4%
I 10% |
Electricity generation and distribution
A 21%
B 44%
C 21%
D 10%
F 3%
I 1% |
Natural gas distribution
A 33%
B 38%
C 18%
D 3%
F 2%
I 6% |
|
Have you ever used the Citizens' Service Bureau to request a municipal service, complain about a problem neighbor, or leave a compliment for a job well done?
|
Yes:
52%
No:
34%
What the heck is the Citizens' Service Bureau?:
15%
|
|
How did you contact the Citizens' Service Bureau?
|
By telephone:
28%
By letter:
1%
By Internet:
22%
By yelling outside City Hall:
4%
I have never used the Citizens' Service Bureau:
45%
|
|
Do you think that your complaint or request for service made a difference?
|
Yes, quickly:
19%
Yes, eventually:
26%
Nope:
9%
I have never used the Citizens' Service Bureau:
47%
|
|
How were you treated by the Citizens' Service Bureau staffer who addressed your complaint or request for service?
|
I was treated like a valued customer:
22%
I was treated professionally, but not warmly:
27%
I was treated like a kook:
3%
I was ignored
2%
I have never used the Citizens' Service Bureau:
46%
|
|
Do you think that complaint calls and emails to the Citizens' Service Bureau should be made public?
|
Yes, absolutely:
17%
Yes, the complaints, but not the names of the complainers:
39%
Yes, the general statistics, but not any of the specifics:
35%
No:
10%
|
|
Which of the following would be the most useful addition to the Citizens' Service Bureau?
|
Interpreter service available for languages other than English:
5%
The ability to text complaints or requests directly from my cell phone:
7%
A Customer Bill of Rights to set clear standards and expectations:
13%
A comprehensive list of web sites and phone numbers for citizens' information:
29%
To be able to speak directly to the department with which I'm having problems:
33%
A citizen advisory board:
14%
|
|
Which of the following do you think is the most valuable component of customer service?
|
Patience:
4%
Friendliness:
5%
Responsiveness:
65%
Perseverance:
6%
Acknowledging the problem:
14%
Contrition:
1%
Fairness:
6%
|
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